MISSION STATEMENT:

Responsible of the growth of HWM business through 

• Define a clear strategy and direction
• Management, development and growth of the HWM client portfolio, contributing to the HWM turnover
• Development of the HWM Sales pool

KEY RESPONSIBILITIES:

Define and implement HWM strategy

• Responsible for overall HWM sales development
• Responsible for end to end strategy and execution of HWM and VIC client business <with the supervision of HQ Client Experience Director>
• Work on marketing event and activation calendar on how to drive VIC and HWM sales from each activity
• Work closely with Retail team on clientelling plan
• Work closely with HQ team and operation team on products selection and ensure we get best fit products for each events
• Overview and key competitors. Their novelty, product innovation of HWM, and pricing strategy

VIC and HWM cients management and development

• Drive and generate new clients through business development strategy and implementation
• Ensure quality and growth of VIC and HWM clients database, and effectively allocate budget to support VIC oriented initiatives
• Plan clear VIC and HWM clients engagement strategy, frequency
• Develop JLC HWM Client community, develop retlationship with VIC and HWM clients, working closely with MKT and sales team on creating beyond expectation VIC experiences

Events

• Define the right talent target with retail team on HWM and ViC sales of each event
• As a key stakeholder to ensure all relevant events provide meeting expectations experience for ViC clients
• Work closely with Marketing team to budget and expense ViC clients journey -Cordinate with HQand local on international VIC events execution
• Provide input to ensure assortment for events based on clients attending preferences
• Work closely with retail team to build reliable selling plans

KPIs:

• Total HWM Sales turnover meeting sales target
• VIC sales contribution of key events: brand exhibition, travelling collections, BTQ activation events, WWG
• Client portfolio management and development :

1. # of new VIC recruited
2. VIC clients retention rate and sales contribution

• HWM community management

1. Recruitment
2. Activeness: Frequency and quality of engagement with VIC clients

• Clearly define HWM / VIC clients engagement strategy, client journey. As a key stakeholder to align retail, Marketing, and training to work cohesively to define, align, execute and achieve together the HWM and VIC turnover target.

KEY QUALIFICATIONS:

• Have a strong background in high watchmaking or high jewellery client experience.
• Have solid knowledge and experience with VIC clients development and management
• Excellent interpersonal and communication skills 
• Highly motivated, energetic, enthusiastic 
• Good communication and presentation skills 
• Customer focused 
• Team oriented
• Able to plan and prioritize well 
• Self sufficient