Job Purpose and Impact
The Technical Services Consultant I, is a technical expert responsible for providing advice and insights to category customers while helping the business achieve growth targets. In this role, you will understand customer strategies and needs and help them to improve their results and reach and exceed their goals through product solutions and services. You will also identify new business development opportunities within existing customers or with new opportunities, find and propose solutions, lead projects, communicate and train customers. You will be a trusted advisor to customers and provide strategic and technical direction for account managers.
Key Accountabilities
- Partner with the customer's research and development team for category's customers to understand the business strategy and anticipate needs of the customer.
- Participate in technical involvement in customer contract negotiation, quarterly meetings, propose strategy, positioning and value proposition.
- Collaborate with commercial department on providing product, application, ingredient, processing expertise and training.
- Act as the technical link with marketing and technology team within research and development functions working directly with other functions to assess opportunities for improvement and provide advice and consultation.
- Deploy the category strategy and ensures all applicable teams are in line to build overall value for the category.
- Constantly expand knowledge on customers, the application and markets to create new innovation ideas for new projects.
- Assess performance against key criteria for customers with the most significant impact at the business level and grows incremental contribution margin to meet agreed targets.
- Independently handle complex issues with minimal supervision, while escalating only the most complex issues to appropriate staff.
- Other duties as assigned
Qualifications
Minimum Qualifications
- Bachelor's degree in a related field or equivalent experience
- Working knowledge of fats and oils and interactions with other ingredients in food systems
- Two or more years experience translating customer or industry needs into commercial solutions
Preferred Qualifications
- Master's degree or other post-secondary degree
- Deep knowledge of fats and oils chemistry
- Understanding of food and regulatory requirements relevant to categories such as: bakery, snacks, confectionery or food service
- Working knowledge of food safety processes and requirements
- Understanding of production technologies used for final application
- Action oriented with emotional intelligence, energetic, good influencing skills
