Job Description

In your new role you will:

•Serve as regional expert and primary interface for quality deviations in assigned products (SiC)

•Lead 1st-line defense for complex customer complaints, ensuring fast resolution and effective communication

•Drive problem-solving (8D, Failure Analysis) and coordinate cross-functional teams for escalated cases

•Act as technical specialist to support quality marketing and design-win activities

•Understand customer quality requirements (CSR) and align Infineon’s performance to exceed expectations

•Mitigate risks (safety, financial, reputational) by ensuring robust containment/corrective actions

•Optimize customer return analysis processes and reduce non-IFX-owned cases

•Build strong customer relationships through regular visits and proactive feedback

•Monitor quality trends, initiate global improvements, and document lessons learned

•Train/mentor junior CQMs and customer teams on technical topics

Your Profile

You are best equipped for this task if you have:

•Technical degree (e.g., Electrical Engineering) or equivalent apprenticeship with extensive experience

•10+ years in Quality Management, FAE, or semiconductor manufacturing

•Deep knowledge of Infineon products and customer applications; proficiency in problem-solving tools (FTA, Fishbone, DOE)

•Understanding of market standards (IATF-16949, JEDEC) and customer manufacturing processes

•Ability to mentor teams, moderate cross-functional discussions, and manage multi-site projects

•Capablility of resolving high-complexity issues with global impact

•Fluency in English; adept at translating technical details for diverse audiences (customers, internal teams)

•Conflict resolution, negotiation, and adaptability across hierarchy levels

•Willingness to travel (customer visit)