Job Description

In your new role you will:

•Manage customer complaints (Product Quality)

•Manage and coordination for customer audit / quality visit

•Manage customer inquiry (product quality related) /quality interface relationship

•Support for quality contract (i.e. QAA) with customers

•Support design-in projects at major customers (PPAP)

•Support quality improvement activity with customers

•Develop strategy for customer quality and service improvement

•Quality marketing/training to customers

•Manage customer satisfaction improvement program

•Lead/support customer quality team on critical complaint handling

•Coach/support GC QM on package Reliability related inquiry

•Be SME for GC QM on package reliability

Your Profile

You are best equipped for this task if you have:

•Bachelor Degree above in Engineering

•10+ years’ experience in Semiconductor industry and Quality

•2+ years’ experience as Customer Quality Management

•BE/FE process knowledge; Quality control methodology; 8D problem solving; Quality system know-how; Quality audit experience

•Know-how on automotive and power application is preferred

•Ability to work independently and under pressure

•Good skill in speaking / writing in English

•Good communication skills

•Good problem solving and risk assessment skills