确保所有宾客关系专员知悉最新的促销信息，规章制度及其他重要信息。

Ensures that all Guest Relation Officer are familiar with the hotel’s products and services.

协助推行客人认知计划并更新客史数据。

Assist to implement consistent guest recognition programmes and maintains a relevant guest history database.

礼貌而高效地处理所有客人和内部的投诉和询问，确保问题得到圆满解决。

Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

经常性的亲自确认客人在入住和离店过程中得到尽善尽美的服务。

Personally and frequently verify that guests are receiving the best possible service during check-in and check-out.

保持与顾客和同事之间良好的合作关系。

Maintains positive guest and associate interactions with good working relationships.

确保客人信息的历史记录得到精确的维护，并提前对回头客进行入住登记。

Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.

与相关部门协作，协调贵宾在店内的各项活动。

Co-ordinates VIP movements with relevant Departments as advised.

拥有前厅部宾客关系方面的工作经验优先考虑