主要职责

Main Duties

1、协助客房部副理确保部门顺畅有效的运转，并且确保部门的运转严格遵照部门政策和程序进行。

Assists the Assistant Manager – Housekeeping in the smooth and efficient running of the Housekeeping department, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered to.

2、确保客房部的服务符合酒店的标准。

Ensures Housekeeping service according standards of Hotel.

3、确保所有客房服务员遵循品牌承诺并始终提供优异的对客服务。

Ensures Housekeeping Room Attendants deliver the brand promise and provide exceptional guest service at all times.

4、礼貌而高效地处理所有客人和内部的投诉和询问，确保问题得到圆满解决。

Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

5、负责客房服务员的工作分配和具体职责。

Assigns duties and responsibilities to Housekeeping Room Attendants.

6、客房检查。

Inspects guest rooms.

7、监督客房服务员的出勤和仪容仪表，确保员工穿着合体的制服，并保持高标准的个人酒店和部门的仪表卫生标准。

Ensures the punctuality and appearance of all Housekeeping Room Attendants, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.

8、通过恰当的培训、指导和/或辅导，提高客房服务员的服务技巧和工作效率。

Develops the skills and effectiveness of all Housekeeping Room Attendants through the appropriate training, coaching, and/or mentoring.

9、确保客房服务员理解酒店的规章制度并遵照执行。

Ensures Housekeeping Room Attendants have a complete understanding of and adhere to employee rules and regulations.

10、完成其他合理分配的职责和任务。

Carries out any other reasonable duties and responsibilities as assigned.

1.两年以上酒店或相关工作经历为佳。

More than two years’ working experience in hotel or relevant experience is preferred.

2.熟悉办公自动化软件的使用。

Familiar with office automation software.

3.具有良好的管理能力，组织协调能力，人际沟通能力和应变能力。

Good management skill, organization and coordination skill, interpersonal communication skill and adaptability.

4.掌握各类清洁用具的使用和保养方法，懂得并能使用各种消防安全设施。

Know well about the usage of all cleaning tools and methods of maintenance. Understand how to use a variety of fire fighting apparatus.

5.主要客源所在地的风俗习惯，掌握宾客接待的礼仪礼节知识。

Master main guests source countries of the customs and habits, understand the guest reception etiquette.

6.富有责任心，工作细致、认真，为人表率，注重质量，讲究效率。

Have strong sense of responsibility, meticulous, careful; set self as an example, willing to learn, to be enthusiasm and compassionate, focus on quality and efficiency.

7.较强的汉语表达能力,有一定外语能力为佳。

Good Mandarin speaking and writing skill, a certain ability of foreign language is preferred.

8.具有高中或以上学历, 酒店或外语相关专业为佳。

High school diploma or above, hotel or foreign language related major is preferred.