• Handling customer 0-km and field complaints.

• Develop and maintain good relationship with customers and increase customer satisfaction and loyalty.

• Component handling check in customer process related to Bosch products, improve/ correct customer process for Bosch products

• Technical support customer and coordinate pre-analysis in customer plants.

• Responsible for communication of complaints handling with customer, especial for SW issue.

• Interface between customer and internal.

• Bachelors or Master degree, major in Electrical or Software related engineering

• Over 5 years' experience in automotive industry (Experience in OEMs is priority), preferred Geely related background.

• Sound knowledge of TS 16949, FMEA, skilled in Problem solving process and 8D method

• Customer complaints handling method, technical support customer experience, and SW related background is preferred.

• Good communication and negotiation skills.

• English oral & written fluently