Key Responsibilities

• Implement Manufacturing Execution Systems (MES) solutions featuring SmartFactory MES 300works® Full-Auto, MES FACTORYworks® Maintenance Management

• Triage and troubleshoot issues across the CIM (e.g. MES, Equipment Automation, CMMS, process control systems, message bus)

• Work with product engineering’s QA team on continuous improvement activities

• MES production support, MES Product delivery support, and CIM delivery project support

• Manage customer expectation and issues with software releases providing a prioritized list of requests to business unit per platform. Independently learn and investigate customer's high value problem (HVP), systematic bug or systematic software failures.

• Troubleshoots a variety of difficult software problems and interface with engineering teams to improve product quality.

• Interfaces with external customers for requirements analysis and schedule.

• Manage software proliferation at customer sites. Deliver software implementations and manage customer to achieve project objectives.

• Performs customer specific software testing and analysis on bugs and enhancements.

• Track software performance and quality at external customer sites.

• Provide on-going training to customers and customer engineers (CE) for technical products and systems issues. Deliver updates and reports to managers, partners and peers.

• Assist in training junior level engineers in departmental procedures, corporate procedures, and detailed product operation. Lead work groups and troubleshooting forums.

Functional Knowledge

• Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines

• Has MES experience, and the experience of using major MES applications in semi-conductor domain would be an advantage

• Has working knowledge of databases and use of SQL for data collection & manipulation

• Familiarity working with enterprise automation software running on RHEL or Windows or Unix platforms with Oracle database

Business Expertise

• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

• Has experience with core manufacturing processes and plant floor equipment and operations, the experience of semi-conductor domain would be an advantage

Leadership

• Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements

Problem Solving

• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information

• Excellent data summary and analytical skills

Impact

• Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies

Interpersonal Skills

• Explains difficult or sensitive information; works to build consensus

• Strong communication, documentation, and organizational skills

• Innovative and self-motivated attitude

• Works well both independently and with teams

• Ability to prioritize many competing tasks

• Ability to follow written or verbal work instructions

• BS/MS in Computer Science or Computer Science or EE (with software programming capability)

• Willing to travel (50%)

• Good command of English and problem-solving skills