1.确保所有客房服务员遵循品牌承诺并始终提供优异的对客服务。
Ensures Housekeeping Attendants deliver the brand promise and provide exceptional guest service at all times.
2.确保客房部员工适时的为其他部门员工提供同样优质的服务。
Ensures Housekeeping Attendants also provide excellent service to internal customers as appropriate.
3.礼貌而高效地处理所有客人和内部的投诉和询问，确保问题得到圆满解决。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
4.保持与顾客和同事之间良好的合作关系。
Maintains positive guest and colleague interactions with good working relationships.
5.与副经理一起准备每周工作安排表，确保其反映行业需求和主要的绩效指示。
Works with the Assistant Manager to prepare weekly work schedules, making sure that they reflect business needs and other key performance indicators.
6.记录万能钥匙的使用和发放情况。
Issues and keeps record of master keys.
7.准备并分发房态记录表。
Prepares and issues Room Status Report.
8.分配开夜床服务的任务。
Distributes “Turndown” amenities.
9.负责客房服务员的工作分配和具体职责。
Assigns duties and responsibilities to Housekeeping Attendants.
10.根据上一个班次的报告收集必要的信息。
Collects report from previous shift Floor Butlers.
11.交接工作后，跟进未尽事宜。
Obtains and follow-up handover work from previous shift Floor Butlers.
12.客房检查。
Inspects guest rooms.
13.检查服务员的开床服务的水平。
Checks the standard of “Turndown” services by Attendants.
14.根据房态状况与前厅部保持联系 。
Liaises closely with the Front Office regarding guestroom status.
15.上报并跟进维修和保养工作。
Reports and follow-up on repair and maintenance.
16.通过电话及时更新房态。
Updates room status via telephone interface system.
17.上报客人的投诉。
Reports adverse guest comments.
18.上报遗失和损坏的物品。
Reports lost and damaged items.
19.确保准备好每日预抵贵宾房间、特殊要求房间、长住客的房间，并确保房间内放置适当的欢迎赠品。
Prepares appropriate welcome and other amenities for V.I.P. rooms, special request rooms, and long stay guest rooms.
20.确保服务符合品牌标准的基本要求，适时提供更多可供选择的品牌服务。
Ensures all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
21.发扬“群策群力”的精神，确保客房服务员与其他部门在工作中相互支持、灵活变通。
Ensures Housekeeping Attendants work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
22.根据顾客意见调查结果，确保所有改进措施贯彻执行。
Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
23.根据员工意见调查的结果，确保相关改进措施的执行
Responds to the results of the Associate Survey and ensures that the relevant changes are implemented.
24.监控每天迷你吧的酒水消耗量。
Monitor the daily mini bar usage.
25.确保根据需要每周对布草、毛巾、客用消耗品等进行预订，及时补充库存。
Ensures that the par order for linen, towelling, guest loan items and guest amenities are replenished daily.
