1. Assists to ensure that the Food and Beverageactivities are aligned with the respective Corporate Strategy, and thatthe Hotel Actions have been implementedwhere appropriate.
协助确保餐饮部运作符合其酒店策略，适当执行酒店规章。
2.Oversees the preparation and update ofindividual Departmental Operations Manuals.
监督部门营运手册的准备和更新的工作
3.Conducts regular divisional communicationsmeetings and ensure that departmental briefings and meetings are effective and conducted as necessary.
定期主持召开部门沟通会并确保分部门例会和会议确实有效且在必要时进行指导。
4.Ensures that all Associates deliver the brandpromise and provide exceptional guest service at all times.
确保所有员工遵循品牌承诺并始终提供优异的对客服务。
5.Ensures that Associates also provideexcellent service to internal customers in other departments as appropriate.
确保员工同样在适当的时候为其他部门的内部客人提供优质服务。
6.Handles all guest and internal customercomplaints and inquiries in a courteous and efficient manner, followingthrough to make sure problems are resolved satisfactorily.
礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。
7.Maintains positive guest and colleagueinteractions with good working relationships.
与客人和同事保持基于良好工作关系的互动接触。
8.Establishes a rapport with guestsmaintaining good customer relationships.
经常亲自证实餐厅客人得到的是好的服务。
