Job Summary / Purpose

Responsible to deliver a compliant operational procedures in the store and to verify with a constant monitoring their implementation. Accountable to ensure the correct handling with goods, care of product, non-merchandising management, cashier management and acting as ambassador with all BOH staffs of the store. Coordinates and operating activities accordingly to corporate guidelines, policy/procedures and KPIs. Guarantee the operational support to Store Managers / Regional Retail Operation office.

Responsibility

• Procedure implementation

o Ensure the care and protection of the product according to company guidelines

o Guarantee the implementation of all procedures in line with corporate guideline and with the “Store Operation Manual”

o Trains the Stock Manager /Stock assistant in relation to stockroom management procedures and making sure the implementation in line with corporate requirement

o Ensure with a strict monitoring onsite

o Guarantees the communication with the Regional Operation office, especially in the case of exceptions and escalations.

• Store management

o Support the overall strategic management of the store by establishing effective working relationship with senior colleagues, in particular Store manager, department manager, stock manager

o Support the selling function of the store by managing the areas of operations including, but not limited to, cleaning, maintenance, security, supply, training, and communication

o In-charge of the BOH area which include stockroom / ext. Stockroom / cashier.

o Actively participate in the key management issues, train and implement the standards / regulations.

o Conduct routine inspections of all areas to ensure the store’s hardware and software are in optimum condition.

o Coordinate with store managers to make an efficient ordering on non-merchandising packaging /tools, without compromising the BOH standards, client experience.

o Analyze cost on monthly basis and prepare action plans for the store routine cost

o Supervise team’s daily performance and grooming, and deliver coaching and regular reviews

o Maintain the relationship with service providers.

• Inventory Management

o Monitor the stock staff to process product care and management in line with corporate guideline

o Controls and organize the monthly cycle count

o Ensure the planning, the management and the control overall activities related to financial stock-take of finished product and display objects.

o Supervise all activities with stock movement, which includes consignment, repair, and PR loan.

• Cashier Management

o Establish the invoice management tracker (including purchase, issue, VAT, etc) in managed store.

o Responsible for sales and AR collection reconciliation.

o Review the payment request before submission for reimbursement

o Follow up on any projects/upgrades of payment request.

• Customer Service

o Ensures that each member of the team provides an excellent service to each individual, including tailoring or after service

o Monitor and keep on track every repair case

o Develops sales and goodwill through proper services to all clients

o Always be present and back-up the team in case of conflicts

• Projects

o Proactively communication with regional operation office

o Open minded and lead the store in participation of operational projects as pilot

o Encouraged in sharing best practice to all store in rollout session.

o Play as trainer in dedicated topics assigned by operation office to strengthen the overall practice among stores.

Requirements and capabilities

• Tertiary educated with at least 5 years of relevant management experience in high-end fashion, luxury industry on in similar capacity

• Store business sense with solid analytical skills

• Ability to lead and drive performance and customer service

• A good team player, strong leadership, interpersonal and communication skills