遵循品牌承诺并始终提供优异的对客服务。

Delivers the brand promise and provides exceptional guest service at all times.

适时的为其他部门员工提供同样优质的服务。

Provides excellent service to internal customers as appropriate.

礼貌并有效地处理客人和员工的询问，对于无法立即处理的投诉和提出的问题，应汇报上级，并迅速跟进及时反馈结果。

Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing a prompt follow-up.

保持与顾客和同事的良好合作关系。

Maintains positive guest and colleague interactions with good working relationships.

1.愿意接受轮班工作

2.相关英语技能

3.至少一年相关工作经验