确保遵循品牌承诺并始终提供优异的对客服务。

Ensures the delivery of brand promise and provides exceptional guest service at all times.

适当时为其他部门的内部客人提供优质服务。

Provides excellent service to internal customers in other departments as appropriate.

礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。

Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

与客人和同事保持基于良好工作关系的互动接触。

Maintains positive guest and colleague interactions with good working relationships.

与客人建立并保持良好的客户关系。

Establishes a rapport with guests maintaining good customer relationships.

确保遵循品牌承诺并始终提供优异的对客服务。

Ensures the delivery of brand promise and provides exceptional guest service at all times.

礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。

Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

与客人和同事保持基于良好工作关系的互动接触。

Maintains positive guest and colleague interactions with good working relationships.

与客人建立并保持良好的客户关系。

Establishes a rapport with guests maintaining good customer relationships.

让客人在入住和离店过程中得到尽善尽美的服务。

Personally and frequently verify that guests arereceiving the best possible service during check-in and check-out.

确保客人信息的历史记录得到精确的维护，并提前对回头客进行入住登记。

Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.

与相关部门协作，协调贵宾在店内的各项活动。

Co-ordinates VIP movements with relevant Departments as advised.