主要职责

Main Duties

1、确保前台高效顺畅的运作

To ensure the smooth and efficient running of the Reception within the Rooms Division

2、礼貌而高效地处理所有客人和内部的投诉和询问，确保问题得到圆满解决。

Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

3、经常性地亲自确认客人在入住和离店过程中得到尽善尽美的服务。

Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.

4、问候、接待客人并协助做好入住登记。

Meets and greets all guests and assists with registrations.

5、确定客人抵达和离店的详情，并安排车辆接送、行李搬运及其他服务要求。

Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.

6、确保保持高标准的个人形象和仪容仪表。

Ensures high standards of personal presentation and grooming.

7、完成其他合理分配的职责和任务。

Carries out any other reasonable duties and responsibilities as assigned.

1、人际交往能力。

Interpersonal skills.

2、很强的交流沟通能力。

Excellent communication skills.

3、熟练的计算机能力并熟悉办公软件系统。

Excellent computer skills Microsoft office and related system.

4、大专以上学历

College degree above.

5、1年以上国际酒店工作经验。

Minimum of 1years’ experience。