主要职责
Main Duties
1、帮助酒店各个区域的客人拖运行李，包括接待区域，嘉宾轩和礼宾部
Assists with guest services in various areas of the hotel, such as Reception, Regency Club Lounge, Guest Service Centre or Concierge.
2、知悉最新的促销信息，规章制度及其他重要信息。
Understanding aware of current promotions, policies and other important information.
3、繁忙时期确保礼宾部，行李台，大堂和入口区域均有条不紊地运作并实现酒店的品牌承诺。
Spends time in Concierge, Bell Desk, Hotel Lobby and Entrance during peak periods to ensure that both areas are managed well by the respective team and delivers the brand promise.
4、掌握最新的酒店产品知识、当前的推广、政策改变及适当的内部信息。
Maintaining an up-to-date awareness of hotel product knowledge, current promotion, policy changes and appropriate internal communication.
5、根据礼宾主管的安排为客人运送行李。
Deliversand picks up guest luggage as assigned by Team Leader.
6、根据标准储存行李。
Stores luggage according to standards.
7、为客人提行李时，指引抵店客人到办理入住登记的地方。
Directsincoming guests to the check in area whilst offering to handle any luggage theguest happens to be carrying.
8、指引客人及来访者到任何酒店的设施。
Directsguests and visitors to any of the Hotel’s facilities.
9、快速将客人的行李送至房间。
Transportsguest’s luggage to their room in an efficient manner.
10、主动为上下车的客人开/关车门。
Opensand closes car doors for guests whenever the opportunity arises.
11、为离店及抵达的客人装、卸行李。
Loadsand unloads guest’s luggage for arriving and departing guests.
12、为客人呼叫出租车并解答问询。
Hailstaxi / cabs and answers inquiries.
