Ensures that all employees deliver the brand promise and provide exceptional guest service at all times.

Maximises employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.

Ensures that each profit centre (e.g. Outlet, Bar, Banquets) is operated in line with maximising profit while delivering on the brand promise

Prepares, utilises and updates an Annual Marketing Plan, broken down as necessary by department.

Evaluates local, national and international market trends, vendors and other hotel/restaurant operations constantly to make sure that the hotel’s own operations remain competitive and cutting edge.

Encourages Heads of Department to look for Marketing and Public Relations opportunities to increase awareness and ultimately business.

Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.

Monitors all operations, especially during peak business periods, working through the respective Head of Department to make adjustments where necessary.

* Has more than 10 years luxury hotel brand working experience

* Creative with strategic thinking

* Team player