 遇到投诉或问题，如果不能立即找到解决问题的方法时，则向副理汇报。

Reports complaints or problems to Assistant Manager if no immediate solution can be found.

 确保具有营销员的态度并在酒店内随时发现销售的机会。

Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel.

 确保具有高水平的酒店产品知识，以便在机会出现时，宣传/销售餐厅产品及其它设施/活动。

Ensures a high level of product knowledge of hotel in order to promote/ upselling F&B outlets and other facilities/ programmes whenever opportunities arise.

 确保持续高水平的宾客服务。

Ensures a high level of customer service is consistently maintained.

 将来自任何客人和其他部门的反馈与副理进行沟通。

Ensures the Assistant Manager is kept fully aware of any relevant feedback from either customers or other departments.

 遵守酒店有关客房部的政策及程序。

Complies with the Hotel’s Policies & Procedures relating to Housekeeping.

 遵守房务部定立的系统及程序。

Complies with all systems and procedures as laid down by Rooms Division.

 确保客房的清洁和服务达到凯悦品牌的标准。

Ensures the cleaning and servicing of guest rooms meet Hyatt brand standards.

 确保正确地储存及发出客用品。

Ensures proper storage and issues of guest supplies.

 确保按设定的程序及标准处理客房的布草、客衣。

Ensures house linen and laundry as well as guest laundry being handled as per the set procedure and standards.

 分配每日工作量并对工作质量和进度进行跟进。

Assign daily task reasonably and monitor the quality and process.

 更新可以入住房间的房态。

Updates status of rooms ready for occupancy.

 管理储存物品的盘点，确保准确的用品供应。

Manages inventory of stock to ensure adequate supplies.

 检查客房、餐厅及大堂，以发现须要维修及更换的家具或设备，并向客房部经理提出建议。

Inspects rooms, restaurants and lobbies to determine need for repairs or replacement of furniture or equipment, and makes recommendations to Housekeeping Manager.

 指引和协助负责清洁的员工的工作任务。

Directs and assists in assigning work to cleaning personnel.

 检查客房、走廊、楼梯间、服务区域、大堂及其它公共区域，以保证这些地方的干净、整洁。

Inspects guest rooms, corridors, staircases, service areas, lobbies, and other public areas for cleanliness and orderliness.

 报告给工程部所有要维修和维护的项目

Reports to Engineering Department all items and fixtures requiring maintenance or repair.

 检查所有重要客人和长住客人的房间。

Inspects all VIP and long-stay guest rooms.

 申领客房用品、家具及设备。

Submits requisitions for room supplies, furniture, and equipment.

 处理客人关于客房部服务或设备的投诉。

Handles guest complaints regarding Housekeeping service or equipment.

 对客房进行最后的检查并迅速、准确地向客房部文员及/或前台员工发出房态报告。

Inspects guest rooms and submits prompt and accurate room status reports to housekeeping coordinator and/ or Front Office employees.

 发放、检查及控制所有清洁用品和设备。

Issues, inspects, and controls all cleaning products and equipment.

 报告所有遗失及损坏的酒店财产。

Reports missing and damaged hotel property.

 根据酒店“失物招领”制度，报告并处理所有失物招领事项。

Reports and handles all Lost & Found items as per Hotel “Lost and Found’ policy.

 保持恰当的记录并控制客房部日常运营及报告

Maintains proper records and controls daily Housekeeping operations and reports.

 确保所有供应品、设备及储藏室的整洁。

Ensures the cleanliness of all supplies, equipment and storage rooms.

 根据酒店的政策和客房部的规定使用和控制钥匙。

Use and control hotel keys according to hotel policy and Housekeeping principle.

Ideally with a university degree or diploma. Minimum 37 years work experience as same position in international hotel brand. Good problem solving, administrative and interpersonal skills are a must.