§礼貌而高效地的方式处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。

Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

§经常亲自证实餐厅客人得到的是最好的服务。

Personally and frequently verifies that guests in the Outlet are receiving the best possible service.

§在餐厅区域花时间巡视（高峰时段）以确保员工很好地管理餐厅区域并使各项活动达到最佳满意度。

Spends time in the Outlet (during peak periods) to ensure that the Outlet is managed well by the respective associates and functions to the fullest expectations.

§协助餐厅经理达到月度和年度个人目标和餐厅营业收入。

Assists the Outlet Manager to achieve the monthly and annual personal target and the outlet’s revenue.

§与部门成员一起准备年度市场计划，作为完成餐饮部年度市场计划的依据。

Prepares with the Outlet team, a yearly marketing plan which is the basis of the Food and Beverage Annual Marketing Plan.

为了吸引和留住优秀的人才，为员工打造无与伦比的体验，深圳柏悦酒店将为你提供以下全面的福利方案。

薪资：

1.提供具有市场竞争力的薪酬

2.年度调薪

3.绩效激励/奖金

福利：

1.10天起带薪年假，工作每满一年增加多一天

2.每年全球凯悦酒店免费住房12晚

3.免费提供设施完备，拎包即可入住的员工宿舍

4.免费提供制服及洗涤

5.HyCare员工认可奖励项目

职业发展：

1.全球凯悦旗下酒店调动机会

2.国内/海外交流培训项目

3.凯悦在线学习平台“My Learning”

4.凯悦职业发展进修项目、全方位的服务技能及领导力培训课程

身心健康：

1.丰富多彩的员工活动及节日福利

2.周期性组织运动俱乐部活动

3.免费使用专业心理健康软件

4.自选补充健康福利保险计划

Ideally with a relevant degree, apprenticeship or diploma in Hospitality or restaurant management.

Minimum 2 years work experience as Assistant Outlet Manager or Team Leader/Captain in a hotel or large restaurant with good standards.