§ 在日常的工作运行中与客房部及其他各部门保持紧密的联系。

Liaises with Housekeeping and other related departments on daily operations.

§ 礼貌并高效的处理客人的要求及投诉，需要时要向前厅部经理汇报，并且确保及时跟进。

Handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to Front Office Manager for necessary action and assure follow up with guests.

§ 与客人建立并保持良好的宾客关系。

Establishes a rapport with guests, maintaining good guest relationship.

§ 积极地宣传酒店各种特殊计划、营销手段、新辟市场及其他商业手段并确保各种途径的安全运行。

To promote and secure business for our hotel, special events, promotions, Outlets and other business.

§ 协调好前厅部员工的激励及职业发展，以在工作中遵循经营、财务及行政管理的理念，并确保员工具有多技能并完成多项工作。

Assists with the motivation and development of Front Office associates to work following the operational, financial, administrative philosophies and willing to become multi skilled and perform multi tasks.

§ 了解关于员工及行业关系的法律、法规理解并严格遵守员工手册中的规章制度，及酒店关于防火、卫生健康和安全的制度。

Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety.

§ 确保始终都有高标准的个人形象和仪容仪表。

Ensures high standards of personal presentation & grooming.

§ 与客人和同事保持基于良好工作关系的接触。

Maintains positive guest and colleague interactions with good working relationships.

为了吸引和留住优秀的人才，为员工打造无与伦比的体验，深圳柏悦酒店将为你提供以下全面的福利方案。

薪资：

1.提供具有市场竞争力的薪酬

2.年度调薪

3.绩效激励/奖金

福利：

1.10天起带薪年假，工作每满一年增加多一天

2.每年全球凯悦酒店免费住房12晚

3.免费提供设施完备，拎包即可入住的员工宿舍

4.免费提供制服及洗涤

5.HyCare员工认可奖励项目

职业发展：

1.全球凯悦旗下酒店调动机会

2.国内/海外交流培训项目

3.凯悦在线学习平台“My Learning”

4.凯悦职业发展进修项目、全方位的服务技能及领导力培训课程

身心健康：

1.丰富多彩的员工活动及节日福利

2.周期性组织运动俱乐部活动

3.免费使用专业心理健康软件

4.自选补充健康福利保险计划

Minimum 2 years work experience as Assistant Manager or Team Leader - Front Office / Guest Relations in a hotel.

Well developed communication and customer relations skills.