Administration

行政管理

·        Assists with the development, maintenance and update of a detailed Department Operations Manual that reflects Policies & Procedures, work processes and standards of performance within the Division. Ensures annual review to accurately reflect any changes.

协助并且确保部门营运手册是准备好的，并且每年更新。

·        Assists with the preparation of the annual Finance Business Plan and ensuring Divisional Objectives fully address the business objectives of the Hotel and needs of employees.

协助准备部门年度财务计划，并确保该计划反映酒店和员工目标一致。

·        Assists with the preparation and regular update of the Finance Departmental Budget in close cooperation with the Director of Finance, ensuring targets are met and costs are effectively controlled.

协助财务总监准备，制定和更新部门年度预算，并确保部门目标及严格控制部门成本。

·        Ensures the availability of any stationery or consumables required by any I.S. systems.

确保部门有足够的日常运作的办公设备或易耗品。

·        Ensures that all licenses are complete and up-to-date.

确保所有的软硬件都有合法的授权，并且及时更新。

·        Keeps software in the Property Management System up to the current release as instructed by the Divisional Information System Specialist.

在资讯系统领域专家的指导下，及时更新PMS。

·        Advises the management of the hotel on additional facilities that could be provided by either existing or further IS systems and technological advances.

建议酒店管理层有需要的其它电脑设备或软件，它们可以是已有或是未来的和新的先进技术。

Operational

营运

·        Provides technical assistance, advises to Hotel Management Team so as to minimise overhead expenses and maximise productivity in all areas.

从技术的角度提供酒店管理人员合理的建议，以减低酒店资讯系统的投入并最大程度的提高系统得效率。

·        Assists authorised users in relation to operation of the Hotel’s IS system hardware, various modules and supporting personal computers.

提供对酒店硬件系统用户的支持，对终端设备提供维护。

·        Coordinates timely repair and return to service of any faulty systems or items of equipment.

有效的处理系统硬件的问题。

·        Ensures that preventive maintenance required by any IS equipment in the Hotel is carried out appropriately.

确保酒店系统软硬件维修保护合同有效执行。

·        Establishes and implements procedures to ensure backup of data of IS system.

制定并保证系统数据的备份。

·        Rebuilds data corrupted by either hardware or software faults.

执行由于硬件或软件失败引起的数据的恢复。

·        Coordinates the investigation and timely handling of any software fault reports or enhancement requests.

协助调查和及时处理软件的问题和系统的更新。

·        Coordinates the timely handling of any software fault reports or enhancement requests.

协助及时地处理任何软件故障报告和更多的需求信息。

·        Sets up emergency procedures to continue the operation of the Hotel in the event of system failure.

制定酒店资讯系统失败应急处理程序。

·        Provides manuals on the use of any IS systems and incorporates those manuals into the relevant operating procedures of the Hotel.

编制酒店系统使用说明，使之成为系统使用的日常规范。

·        Establishes necessary security measures to prevent unauthorised access to the IS systems.

建立必要的安全评估手段和措施以防止非法的访问和入侵。

·        Provides technical assistance to internal and external audit staff.

对酒店的内外部审计工作提供技术上的支持。

·        Works with Sales and Marketing Department and Operational Departments to set up and maintain clean relevant databases for management purpose.

和市场销售和其它运作部门一起设置和保证数据的正确有效，以便提决策需求。

General

总则

·        Attends and contributes to all Meetings as required.

对于需要的各种会议，确保出席和并能有所贡献。

·        Ensures all employees provide courteous and professional service at all times.

确保所有部门员工在任何时间都能提供礼貌且专业的服务。

·        Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.

处理客人以及员工的疑问，报告不能及时解决的投诉或者问题，同时反馈跟进的期限。

·        Takes an active involvement in the welfare, safety, development and well-being of employees providing advice, counselling and truthful, diplomatic feedback.

对包括福利、安全、发展和对员工承诺、辅导和真实的给与反馈。

·        Ensures high standards of personal presentation & grooming.

确保高标准的个人形象和仪容仪表。

·        Maintains positive guest and colleague interactions with good working relationships.

保持良好的工作关系以便客人和同事有积极的接触。

·        Exercises responsible management and behaviour at all times and positively representing the Hotel Management Team and Hyatt International Corporation.

始终行使负责的管理和行为，积极地代表酒店可凯悦国际。

·        Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.

根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。

·        It is not the intention of this Position Description to provide an exhaustive list of job duties. It provides a focal point to the incumbent in the hope that they will develop the job further. From time to time and in line with managerial priorities, it is expected that the incumbent will work as and where directed by management and in line with improving customer.

职位描述的目的不是提供一份工作职责的详细清单。 它仅希望能为那些用于完善工作的应尽职责提供一个基本观点。 随时符合管理的要求， 希望能够在管理层的指导下， 以不断提高的顾客服务履行职责。

·        Complies with all policies and procedures related to hotel or Hyatt Group.

      遵守并执行酒店及凯悦集团所有规章制度。

通信、电子工程、自动化、计算机等相关专业，大专或以上学历；工作主动性强，学习性强，耐心细致，有责任心；对酒店行业有热情，实习生、应届毕业生优先。